🔁 Refund & Return Policy — Gvogue.shop

Last updated: October 2025

Thank you for shopping with gvogue.shop.
We aim to ensure every customer is satisfied with their purchase.
If something isn’t right, we’re here to help you with our easy and transparent return process.

🛍️ 1. Eligibility for Return

You may request a return or exchange within 3 days of receiving your product if:

  • The item is unused, unopened, and in its original packaging.

  • You received a wrong or damaged product.

  • You have the order receipt or proof of purchase.

Please Note:
Perfumes or products related to personal use cannot be returned once opened or sprayed for hygiene and authenticity reasons.

📦 2. How to Request a Return

To initiate a return or exchange:

  1. Contact us via email at support@gvogue.shop or message us on our official Facebook/Instagram page within 3 days of delivery.

  2. Provide your order number and reason for return.

  3. Our support team will verify and guide you through the return process.

Once approved, we’ll arrange pickup or instruct you on how to ship the product back to us.

💰 3. Refund Policy

Once we receive and inspect the returned product:

  • If approved, your refund will be processed within 7 working days.

  • Refunds will be made to your original payment method (for online payments) or via mobile banking (bKash/Nagad) for COD orders.

  • Shipping costs (if applicable) are non-refundable.

If the product is found used, tampered, or not in its original condition, the refund request may be declined.

🔄 4. Exchange Policy

If you received the wrong item or a damaged product, we’ll gladly replace it with the correct one at no extra cost.
Exchanges depend on stock availability. If the product is out of stock, you may choose an alternative item or request a refund.

🚫 5. Non-Returnable Items

For hygiene and safety, the following items cannot be returned or refunded once opened or used:

  • Perfumes and body sprays

  • Cosmetic or personal care items

  • Gift cards or promotional vouchers

🕓 6. Late or Missing Refunds

If you haven’t received your refund after 7 working days:

  1. First, check your bank or mobile wallet account again.

  2. Then contact your payment provider — processing may take extra time.

  3. If you’ve done all this and still haven’t received your refund, please contact us at support@gvogue.shop.

🧾 7. Important Notes

  • Refunds or returns are valid only through gvogue.shop official website or verified social platforms.

  • We do not process refunds for purchases made through unofficial resellers or third-party pages.

  • Please record an unboxing video when receiving your parcel for damage claim verification.

📞 8. Contact Us

For any questions regarding refunds or returns, please reach out to:

📧 support@gvogue.shop
🌐 https://gvogue.shop
📍 Bangladesh